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Customer Feedback

 

Customer feedback is essential in helping us to continue to provide high levels of service! You'll find reviews and feedback on several independant sites online, but the main one we use  is Approved Garages

 

Leave feedback for us here!


Customer Service Statement 
We pride ourselves in providing excellent customer care and do whatever is reasonably possible to resolve an issue. Our Customer Service Team can be contacted on 01568 612436, Monday to Friday, 8:30am to 5.30pm. If you have a specific issue, please don't hesitate to speak to Tim Benson, who is one of our Directors.  

We abide by several Industry Codes of Practice, including the RAC Customer Charter, The AA, The Motor Ombudsman (formerly known as the Motor Industry Service and Repair Code of Practice). 

In the unlikely situation that an issue is not resolved to your satisfaction, we subscribe to The National Conciliation Service, who are Chartered Trading Standards Institute approved. The National Conciliation Service will offer free impartial information and if appropriate an alternative dispute resolution process.

national concillation service

For further information you can visit The National Concilliation Service website at www.nationalconciliationservice.co.uk or call their Information Line on 01788 538317.